Términos y Condiciones
By signing up with EVERYTHING PUNTA CANA or any of its subsidiaries, you agree to use your account in a manner that is consistent with all applicable laws and regulations and in accordance with the Terms of Service discussed herein. This Agreement is between EVERYTHING PUNTA CANA (“the service provider”, “us,” “we,” or “our”) and all its’ subscribers & users (“the client” “you,” “your” or “subscriber”). This Agreement and the client’s use of services shall become effective on the date the order is submitted by the client to the service provider (“Effective Date”).
- Conditions of Use
- Fee Agreement
- Cancellation Policy
- Obligations and Liabilities
- Anti-Spam Policy
- Collection and Use of Personal Data
Conditions of Use
Service provider reserves the right to update and change the Terms of Service at any time and without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. Violation of any of the terms below will result in the termination of your Account.
You must be 13 years or older to use this Service and older than 18 years to book any services.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
Your login may only be used by one person – a single login shared by multiple people is not permitted.
You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have access to your account).
One person or legal entity may not maintain more than one account. You may not assign your rights under this Agreement without our prior written consent.
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property. You may not post sexual graphic content on the Service. While we prohibit such conduct and content on the Service, you understand and agree that we cannot be responsible for the content posted on the Service and you nonetheless may be exposed to such materials.
You must use our system in a manner that is ethical and in conformity with community standards.
You will respect the privacy of other users (you shall not intentionally seek data or passwords belonging to other users), nor will you modify files or represent yourself as another user unless explicitly authorized to do so by that user.
You will respect the legal protection provided by copyright law, trade secret law, or other laws protecting intellectual property.
You will accept notifications of service changes, commercial email and similar offers presented via email.
You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages (See Anti-Spam Policy).
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, us, or any other our service.
You must not use any API credentials in any publicly available software or phone application. This specifically excludes but is not limited to, embedding API usage in a phone App.
You must not transmit any worms or viruses or any code of a destructive nature.
This agreement is “at-will”, meaning that you can cancel your account at any time and so can we.
The Period of Performance of this Agreement shall commence on the Effective Date and shall automatically renew for additional like periods (“Renewal Periods”) under the same terms of service. The Renewal Fees will be automatically debited from the client’s credit card at the beginning of each renewal period, and you agree that the service provider will not require any additional authorization for any recurring payments or automatic billing options. Services are non-refundable unless the pricing terms for the applicable service expressly states otherwise. The service provider may suspend or terminate use of the your account if you fail to comply with fee agreement.
A valid credit card is required for all accounts.
The Service is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All fees are exclusive of all taxes, levies or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding United States (federal or state) taxes.
All fees will we collected in United States dollars regardless of your country of origin’s currency exchange rate.
For any upgrade or downgrade in plan level, the credit card you provided will automatically be charged the new rate on your next billing cycle.
Downgrading your service may cause the loss of the content, features or capacity of your account. We do not accept any liability for such loss.
Should your account exceeds your current account limit of contacts, user seats or emails, your service plan will be automatically upgraded to the next most affordable account level or service package.
We reserve the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Should this occur, no changes, refunds or credits will be made to your service plan.
Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us.
The service provider may suspend or terminate use of your account if you fail to provide a valid credit card.
Any billing problems or discrepancies must be brought to our attention within thirty (30) days from the date the client is billed. If you do not bring them to our attention within thirty (30) days, you agree that you waive your right to dispute such problems or discrepancies.
You are solely responsible for properly canceling your account. We do not take cancellation requests via email, over the phone or chat. All accounts must be canceled by the primary account holder through their account. All of your Content will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is canceled.
We have the right to suspend or terminate your account and refuse any and all current or future use of the Service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. We reserve the right to refuse service to anyone for any reason at any time.
Apartments and hotels
To book you shall make an advance payment of 50%. This amount is not refundable when booking a property. Only thus can we block the calendar and ensure that the property you have chosen is reserved under your name. The remaining 50% shall be paid two days before the arrival. Both payments are non-refundable. In case the booking is made less than 48 hours before the arrival date, the payment of 100% of the total reservation cost is required. This payment is non-refundable. Refunds can only be granted in exceptional cases of serious illness or death, which should be confirmed with official documents.
Bookings canceled within 24 hours after making a reservation can be refunded, but only if the reservation has been canceled more than 48 hours before the arrival date.
Excursions and services refund policy
A 100 percent refund is granted when a cancellation is made not less than 48 hours before the date of the event. This condition shall not apply to air transportation services and dolphin excursions.
Book with confidence:
Book with us with NO hidden fees
- Free of cancellation penalties
- Free of service fees
- Free of processing fees
Obligations and Liabilities
1. For the accommodation services, making payment for accommodation and taking the keys, I state and declare that I am satisfied with the condition of the accommodation and I have no complaints at check-in.
2. I understand that the payment for any services bought from EVERYTHING PUNTA CANA is not refundable.
3. EVERYTHING PUNTA CANA accepts no liability for any valuables or objects left unattended during the provision of services or left in the safe box of the accommodation booked.
4. EVERYTHING PUNTA CANA accepts no responsibility for any loss, accident, personal injury, medical expenses or property damage caused by personal negligence or by any other circumstances out of direct control of EVERYTHING PUNTA CANA.
5. EVERYTHING PUNTA CANA is not responsible for possible consequences of force major circumstances or any damage or death caused by such.
6. For the accommodation services, by signing this agreement, the Guest and Holder of the card used for payment of the services, as well as their accompanying parties, all agree that the responsibility for payment for the accommodation booked, hosting and services is not refundable and by signing underneath authorize EVERYTHING PUNTA CANA to charge the credit card on file (or the card that was used to create the reservation) in case of possible damage to the accommodation if there was no formal check-out (the guest left without returning the apartment formally).
7. I agree that any claim or dispute whatsoever that I may have against EVERYTHING PUNTA CANA, or any of its officers, directors, consultants, employees, or related or affiliated companies, resulting from any event occurring in the Dominican Republic shall be governed by and construed in accordance with the laws of the Dominican Republic. Further, I irrevocably agree to subject myself to the jurisdiction of the courts of the Dominican Republic, excluding the courts of any other city, state or country, as the exclusive venue for any such proceedings whatsoever. The aforementioned shall apply to all persons who accompany me or whom I represent, and I hereby state that I have the authority to sign this document on their behalf.
8. For the accommodation services, I have read and I accept the house rules. Cancellations are not refundable. An anticipated check-out is not subject to refund of any kind (neither partial nor total).
9. For the accommodation services, signing this document, the Guest and accompanying parties all agree that EVERYTHING PUNTA CANA has the right to interrupt the provision of the service and has the right to refuse accommodation if the Guest and/or any accompanying party violate public order and/or bother other guests and/or behave rudely towards employees of EVERYTHING PUNTA CANA and/or if the behavior of the Guest and/or the accompanying parties can damage the installations/property of EVERYTHING PUNTA CANA.
We strictly prohibit any involvement in unsolicited commercial email (UCE) campaigns, commonly known as SPAM. We maintain a Zero-Tolerance policy against SPAM, be it direct, third party or any affiliate or similar agent acting on the account holder’s behalf. All lists used in conjunction with the services provided by the service provider are required to be 100% opt-in lists.
We will abide by the U.S. CAN-SPAM act of 2003 and standards set by the email industry, which state: If it’s unsolicited, it’s spam. We in no way participate in mass unsolicited emailing (i.e. spamming). Please report a complaint or violation of this policy to our email.
You understand that the service provider, and/or its’ assigns do not guarantee, imply, or predict any type of profit or response from said services. The client irrevocably covenants, promises and agrees to indemnify the service provider and/or its’ assigns and to hold the service provider and/or its’ assigns harmless from and against any and all losses, claims, expenses, suits, damages, costs, demands or liabilities, joint or several, of whatever kind or nature which the service provider and/or its’ assigns may sustain or to which the service provider and/or its’ assigns may become subject arising out of or relating in any way to the use of the services provided under this Agreement, including, without limitation, in each case attorneys’ fees, costs and expenses actually incurred in defending against or enforcing any such losses, claims, expenses, suits, damages or liabilities. You agree to use the Service at your own risk.
WE MAKE NO WARRANTIES TO THE CLIENT OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THE SERVICE EVERYTHING PUNTA CANA, ITS SUBCONTRACTORS AND AFFILIATES PROVIDE YOU. WE EXPRESSLY DISCLAIM ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OF THIS SERVICE FOR A PARTICULAR PURPOSE.
We shall not be liable for any damages suffered by the client, whether indirect, special, incidental, exemplary, or consequential.
EVERYTHING PUNTA CANA reserves the right in its sole discretion to terminate or modify permission to display the logo and may request that third parties modify or delete any use of the collateral that, in our sole judgment, does not comply with these guidelines, or might otherwise impair our rights in the logo.
As a general rule, third parties must use the EVERYTHING PUNTA CANA logo. Approved logo artwork is provided by us.
The logo may not be used in any manner that might imply that any non-EVERYTHING PUNTA CANA materials, including but not limited to goods, services, websites, or publications, are sponsored, endorsed, licensed by, or affiliated with EVERYTHING PUNTA CANA.
The logo may not be displayed as a primary or prominent feature on any non-EVERYTHING PUNTA CANA materials. Companies using the logo pursuant to these guidelines must also display in the primary and more prominent position, their own logo(s), business name, product names, or another branding.
The logo may not be imitated or used as a design feature in any manner.
The logo may not be used in a manner that would disparage EVERYTHING PUNTA CANA or its products or services.
The logo may not be used in any other company name, product name, service name, domain name, website title, publication title, or the like.
Non-EVERYTHING PUNTA CANA materials should not mimic any EVERYTHING PUNTA CANA advertising, product packaging, or website design.
The logo must be used as provided by EVERYTHING PUNTA CANA with no changes, including but not limited to changes in the color, proportion, or design, or removal of any words or artwork. The logo may not be animated, morphed, or otherwise distorted in perspective or appearance.
The logo must stand alone and may not be combined with any other object, including but not limited to other logos, words, graphics, photos, slogans, numbers, design features, or symbols. The logo must never be used to represent the word EVERYTHING PUNTA CANA in the text, including in a headline, product-name logotype, or body copy.
The logo must not be incorporated or used in any manner as part of or in close proximity to another company’s name, domain name, product or service name, logo, trade dress, design, slogan, or other trademarks.
The look and feel is copyright. ©2017-2018 EVERYTHING PUNTA CANA. All rights reserved. You may not duplicate, copy, or reuse any portion of the application.
EVERYTHING PUNTA CANA further reserves the right to object to unfair uses or misuses of its trademarks or other violations of applicable law. For real, don’t mess with the logo or our trademarked name.
The service provider will not rent, sell, access or in any way use the client’s customer database information. This information will be kept strictly confidential in the highest manner possible.
We collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, approximate location, IP address, and information volunteered by the consumer (such as survey information and/or site registrations).The information we collect is used to improve the content of our Web pages and the quality of our service.
We ask for information such as your name, company name, email address, billing address and credit card information for users of our services. We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage and related technology required to run the services provided. Although we own the code, databases and all rights to the application, you retain all rights to your data.
We may disclose personally identifiable information under special circumstances, such as complying with subpoenas or when your actions violate the Terms of Service.
We may periodically update this policy and will notify you about significant changes in how we treat personal information by sending a notice to the primary email address specified for your account or by placing a prominent notice on our site. This includes the transfer of data in the event EVERYTHING PUNTA CANA is acquired by or merged with another company.
Collection and Use of Personal Data
EVERYTHING PUNTA CANA provides various products and services to its customers. EVERYTHING PUNTA CANA collects personal data from individuals when they purchase our products, fill out a form on our website, log in to their account, complete surveys, request information or otherwise communicate with us. For example, EVERYTHING PUNTA CANA customers may choose to seek live support or post to a message board.
The personal data that we collect may vary based on the customer’s interaction with our website and request for our services. Generally, EVERYTHING PUNTA CANA collects contact information, including names, email and physical addresses, phone numbers, company names and more. We also collect payment information including credit card information. Customers have the option to log into their accounts online and to request service online, including through a live support option; we will collect information that they choose to provide to us through these portals.
When EVERYTHING PUNTA CANA customers or non-customers use our services or website online, we will collect their IP address and browser type, along with contact information and any other information that the person chooses to submit through our website.
The information that we collect from customers is used for selling the products and services they buy from us, managing transactions, reporting, invoicing, renewals, other operations related to providing services and products to our customers.
EVERYTHING PUNTA CANA also serves its customers as a service provider. In our capacity as a service provider, we will receive, store, and/or process personal data. In such cases, we are acting as a data processor and will process the personal information on behalf of and under the direction of our partners and/or agents. The information that we collect from our customers in this capacity is used for managing transactions, reporting, invoicing, renewals, other operations related to providing services to our customers.
EVERYTHING PUNTA CANA uses the personal data that we collect from our customers for the following business purposes, without limitation:
- maintaining and supporting our products, delivering and providing the requested products/services, and complying with our contractual obligations (including managing transactions, reporting, invoices, renewals, and other operations related to providing services to a customer);
- satisfying governmental reporting, tax, and other requirements (e.g., import/export);
- storing and processing data in computer databases and servers located in the United States;
- verifying identity (e.g., for online access to accounts);
- as requested by our customers;
- for other business-related purposes permitted or required under applicable local law and regulation;
- and as otherwise required by law.
EVERYTHING PUNTA CANA does not disclose personal information to third parties for purposes that are materially different than what it was originally collected for. Should this change in the future, we will provide individuals with the option to opt-out.
EVERYTHING PUNTA CANA discloses personal data only to third parties who reasonably need to know such data only for the scope of the initial transaction and not for other purposes. Such recipients must agree to abide by confidentiality obligations.
EVERYTHING PUNTA CANA may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. EVERYTHING PUNTA CANA is liable for appropriate onward transfers of personal data to third parties.
EVERYTHING PUNTA CANA does not collect Sensitive Data from its customers.
EVERYTHING PUNTA CANA uses reasonable efforts to maintain the accuracy and integrity of personal data. EVERYTHING PUNTA CANA also employs access restrictions, limiting the scope of employees who have access to personal data.